Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@archlaneinteriors.com. 

Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items and these costs are non-refundable.

Our shipping costs are also non-refundable if you return part of your order.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Refunds will be paid within 10 business days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method. Please remember it can take some time for your bank to process the refund too.

You can always contact us for any return questions at info@archlaneinteriors.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please contact us with the following information sent to: info@archlaneinteriors.com 

- Email address provided at purchase 
- Order number 
- Customer name 
- Item name
- Attach photo evidence